Communication

Can you hear me now?

Creating Publication Website Sign up Widget

MP has a widget available for our website that will handle sign up process for a publication. Prior to following these directions, you will to know the URL this widget will exist on. Please follow these steps to set up the custom widget. Create Publication If you have not already done so, ...

Edit/Cancel an Email/SMS scheduled to send in MP

Sometimes we need to either edit or cancel an email/SMS that we scheduled to send from MP. 1. Cancel ( see below ) the message scheduled to send. 2. Edit the message in our Drafts. 3. Re-select the recipients 4. Send NOTE 1: MP captures the email/phone numbers when the message is schedu...

Event Confirmation Email

Looking to have a confirmation email go out to your event registrants? Follow these steps: 1. Click "Communications" 2. Click "Templates" 3. Click "Tools" 4. Click "Template Editor" 5. Name your template Pro Tip: (add the year if this is for an event) 6. Enter your subject line 7. Drag an...

Guest Follow Up - Contact Log

Contact Log As follow up contacts are being attempted and successful, those updates should be entered into the Contact Log of the individual’s profile 1. Click "Contact Log" 2. Click "New Log Entry" 3. Record the date of contact 4. Contact Log Type can be: phone call, text, email, in-person ...

Guest Follow Up - Submit a Connect Card

Submit a Connect Card 1. Click "Contacts" 2. Click "Tools" 3. Click "Connection Card" 4. Search for the contact 5. Select your congregation 6. Choose the opportunity the guest wrote on their connect card, such as New to NW, interested in Baptism, Serving in Kids Church, Care & Counseling, e...

Guest Follow Up - View/Complete Tasks

View/Complete Tasks 1. Click "Home" 2. Click My Tasks 3. The filter should default to: Assigned to Me: Incomplete. Under the blue bar you would see any tasks that have been assigned to you that are not yet completed. Click the task you want to complete 4. Click the Record tab to read details...

How to Check/Update Email List Subscriptions

If someone has reached out to you saying that they not getting emails from the church, use the following steps to troubleshoot! 1. Click "Contacts" 2. Search for the contact you're looking for 3. Click "Subscriptions" 4. If you see "NO", that means that they are NOT unsubscribed (aka they ARE...

Managing Subscriptions - Student Ministry

Below are the instructions on how to: A. Add new subscribers to your email list B. Send an email to your subscribers. More advanced instructions can be found here. Add a New Subscriber 1. Click "Communications" 2. Click "Publications" 3. Click your publication/subscription list 4. Click "Su...

Message Templates

Message templates are use to send preformatted emails for groups, event registrations and reminders, and for regular publications. Templates can include merge fields that will enter contact or page specific information at the time of sending. Templates are created and edited using only the Temp...

Opportunity Contacts

Opportunities tasked to ministry leaders in MP (as found inside the Connect Card tool) 1. Click "Opportunities" 2. Filter by Congregation to view your campus Tip: You can also filter by searching your campus name in the "Congregation Name" column when your MP is in Grid View 3. Look in the "C...

Parent Email Lists

1. Click "Groups" 2. Type "Age" in the "Group Type" column to show only Age and Grade groups 3. Select the grades you want 4. If prompted, click "start a new selection" to make sure no previously selected groups are included. 5. Click "Contacts" 6. Change the view to "Parents of Group Member...

Publication Templates

Publications use templates as the content of messages sent. For your template to have access to all the publication specific merge fields, you need to associate the template with "All Subscriptions" This is especially important for the one click unsubscribe URL that is generated. This uses a merg...

Sending a Publication

You've already done the hard part! You created the content and setup the template in MP. Now is the easy part! While sending the email is easy, you do want to take special care to double check your content and any links in your email. I HIGHLY recommend you send yourself a copy first and clic...

Testing Custom Forms

When building a custom form, you can test how your form looks/behaves by using the URL formula below to open up a test version of your form https://my.northway.org/widgets/get_form.aspx?ID=[form GUID] *Do Not Include the [ ] in your URL* The form GUID can be found on the general tab of your cu...

Unsubscribe Requests

There are a variety of ways for people to manage their own email subscriptions. Sometimes, people will request it in person or via email and we have to make those changes in MP ourselves. To unsubscribe someone from a publication: Look up their contact using their email and open it View the S...

Using Kids/Student Ministry Templates

1. Go to "Communications" 2. Click "Publications" 3. Find your publication list 4. Click "Actions" 5. Click "Message" 6. Click "Insert" 7. Click "Templates" 8. Click "Contact Fields Templates" 9. Find your Student Ministry Email Template for your campus 10. Type your message Tip: You m...